Privacy Policy
Exlinguo Russian Language Centres

Effective from 15 January 2019

This Privacy Policy explains how we collect and use your personal information when you use our Website or register for a course. Please read it carefully.

1 Who are we?
2 How and when do we collect personal information about you?
3 What personal information do we collect and why?
4 Who may have access to your personal information?
5 How do we store/use your personal information and how do we keep it safe?
6 How long do we keep your personal information?
7 Is your personal information shared or sold?
8 What rights do you have?
9 Changes to Privacy Policy
10 Contact

1 Who are we?

Exlinguo Russian Language Centres are Russian language schools in Russia, based in Saint Petersburg and Novosibirsk.

  • Exlinguo Russian immersion courses are operated by OOO "Exlinguo SPB", a private company registered in Russia under INN number 7‍841491222, and whose registered address is Nevsky Prospect, 104, Office 316, 191025 St. Petersburg, Russia.

We can be reached by email at study@exlinguo.com

2 How and when do we collect personal information about you?

We may collect personal information about you when you:

  • Fill in our contact form on our Website
  • Fill in our registration form on our Website
  • Take our online test

When you visit our Website, we may collect personal information about you through the use of cookies. Please read our Cookie Policy for more details.

3 What personal information do we collect and why?

We may collect the following information about you:

  • Your name and email address, to answer any question you may have, or send you information about your booking if you have registered for a course. We may also send relevant information about the destination you are interested in, or send you newsletters with information about our course and schools.
  • Your phone number, only to be able to contact you in case of emergency if you have registered for a course. We never use your phone number for marketing or promotional purposes.
  • Your current level of Russian and course objectives, to personalize your course.
  • Your date of birth, to issue your visa invitation, personalize your course and select appropriate accommodation for you.
  • Your gender, to issue your visa invitation and select appropriate accommodation for you.
  • Your nationality, passport number and address, to provide you with information about the visa and issue your visa invitation.
  • Your current study or work position, including the address and phone number, to issue your visa invitation.
  • Your accommodation preferences including any special diet, to select appropriate accommodation for you.
  • Your personal interests, to select appropriate accommodation for you and personalize your course.
  • Emergency contact details, only in case of an emergency situation involving you once you are in Russia.

We may also collect a scanned copy of your passport if you need visa support.

4 Who may have access to your personal information?

The following members of our company may have access to your personal information:

  • Course Coordinator, to answer any enquiries you may have or any questions about your booking
  • School's Administrator, to arrange your transfers and prepare your course planning
  • School's Academic Director, to design and personalize your course
  • School's Accommodation Manager, to select your accommodation
  • School's Director, to ensure all our staff members have received the information they need

5 How do we store/use your personal information and how do we keep it safe?

Your information may be stored and used in the following ways:

  • On our host's servers and email system: Any forms you fill out are stored temporarily on our Website and emailed to the relevant member(s) of staff. Our website is hosted by Infomaniak and our servers are located in Switzerland. Read Infomaniak privacy policy.
  • On Dropbox: Any document related to your booking is stored on a secured Dropbox account. Read Dropbox privacy policy.
  • On Google Drive: Your personal information may be shared through the use of Google Drive. Read Google privacy policy.

6 How long do we keep your personal information?

Information about your booking(s), along with the communication we have with you can be stored for up to ten years. Following this period, without any contact from you, your personal information will be deleted to the extent it is technically feasible to do so.

7 Is your personal information shared or sold?

We never share or sell your personal information with any other organisations for marketing, market research or commercial purposes.

If you need visa support, we may disclose your passport information along with your travel dates and work/study information to a partner visa agency or local immigration office so that they can issue your visa invitation.

We also reserve the right to disclose your personal information if required by law.

8 What rights do you have?

The rights you have regarding your personal information include:

  • To access and obtain a copy of your personal information on request
  • To require our company to change incorrect or incomplete information
  • To require our company to delete or stop processing your personal information

If you would like to exercise any of these rights, please contact us at study@exlinguo.com with details of the data you require, is incorrect or would like deleted.

9 Changes to Privacy Policy

We may amend our Privacy Policy at any time by updating the text of this page. This Privacy Policy supersedes any previous Privacy Policy distributed in any form. Please look at the top of this page to see when this Privacy Policy was last updated (“Effective from” date).

10 Contact

If you have any questions about our Privacy Policy, please feel free to contact us.